Frequently Asked Questions
General Enquiry
What is Paplo jewellery made from?
Our jewellery is crafted from premium stainless steel, and durable alloys, plated with 18K gold using PVD or Electroplating technology. Each piece has an anti-tarnish finish to ensure long-lasting shine.
Does Paplo jewellery contain nickel or harmful metals?
No. All Paplo jewellery is nickel-safe and lead-free, meeting international safety standards.
I have sensitive skin. Can I wear Paplo jewellery?
Our jewellery is designed to be skin-friendly. However, if you have severe metal allergies, we recommend consulting your dermatologist before wearing any artificial jewellery.
How should I care for my jewellery?
- Store in the pouch/box provided.
- Avoid contact with water, perfumes, lotions, and chemicals.
- Remove before showering, swimming, exercising, or sleeping.
- Wipe gently with a soft cloth after use.
What packaging will my jewellery arrive in?
Orders are shipped in a Paplo protective pouch/envelope.
Is Paplo jewellery real gold?
No, our jewellery is artificial, but plated with 18K gold (PVD anti-tarnish) for a luxurious look and longer durability.
Will the Paplo jewellery tarnish or fade?
Our jewellery is made with a high-quality stainless steel base and finished with anti-tarnish PVD plating, which is far more durable than standard plating. With proper care, your Paplo jewellery will stay shiny and resistant to tarnish for years.
✨ Care Tip: To keep your pieces looking their best, avoid direct contact with water, perfumes, and lotions, and store them in the pouch or box provided.
Do you accept wholesale or bulk orders?
Yes. For bulk/wholesale queries, contact us at 📧 paploluxe@gmail.com or 📞 +91-7982209920.
When is customer support available?
We’re here for you 7 days a week, 9:00 AM – 6:00 PM (IST).
📦 Orders & Shipping
How long does delivery take?
Orders are processed in 1–2 business days and delivered within 5–10 business days across India.
Do you charge for shipping?
No. We provide free shipping across India on all orders.
Which courier partners do you use?
We ship with trusted partners such as India Post, Shiprocket, DTDC, and Delhivery.
Will I get tracking information?
Yes, tracking details are sent via Email or WhatsApp once your order is shipped.
Do you ship internationally?
Currently, we ship only within India.
💳 Payments Related
What payment methods do you accept?
We accept UPI, Net Banking, Debit/Credit Cards, Wallets, and Cash on Delivery (COD) via Razor pay secure checkout.
Is Cash on Delivery (COD) available?
Yes, COD is available at no extra cost. However, COD orders require phone verification before shipping.
Do you charge extra fees for online payments or COD?
No. We do not charge any additional fees for online payments or COD orders.
What happens if my payment fails?
If your payment fails, please try again using a different method or contact your bank. For assistance, you can also reach us at paploluxe@gmail.com.
🔄 Returns, Refunds & Cancellations
What is your return policy?
Returns are accepted within 7 days of delivery if items are:
- Unworn and unused
- In original packaging with tags
- Supported by an unboxing video
Do you allow exchanges?
Yes, only if you receive a wrong, defective, or damaged item. Requests must be made within 24 hours of delivery.
How long do refunds take?
Refunds are processed within 8–15 working days once your return is approved.
- Online payments → refunded to original method
- COD → refunded via Bank Transfer/UPI
Can I cancel my order?
Yes, before shipping. After shipping, cancellations are not possible, but you may request a return.